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Terms of delivery on ArtBySvet.com

1. General conditions:

– “Art by Svet” offers delivery of all ordered products to an address specified by the customer. Deliveries are made within Bulgaria and Internationally.

– Orders are processed within 1-4 working days, depending on the product, after which the products are handed over to the courier service for delivery.

2. Delivery times:

– Domestic delivery usually takes 2-5 business days depending on location. International shipments will take between 4 and 14 days, depending on the final delivery point.

– In exceptional circumstances, such as holiday periods or unforeseen situations, delivery times may be extended. In such cases, customers will be notified in a timely manner.

3. Delivery charges:

– The delivery price for Bulgaria is 6 BGN.
– The delivery price Worldwide is 9 EURO.

4. Delivery to courier office:

– Customers can choose delivery to the courier company’s office. In this case, the order must be picked up within 5 working days of arrival at the courier’s office.

5. Order tracking:

– After the order is shipped, the customer will receive an email with tracking information that includes a tracking number and a link to the courier’s website.

– Customers can monitor the status of their delivery at any time using the tracking number provided.

6. Unreceived shipments:

– If delivery cannot be made due to wrong address, absence of the recipient or any other reason, the courier will make a second delivery attempt. If this attempt is also unsuccessful, the order will be returned to Art by Svet. In this case, the customer must bear the cost of re-delivery.

– Customers are required to inspect received shipments for visible damage before signing for their acceptance by the courier.

7. International shipping:

– International deliveries are subject to additional charges that depend on the customer’s location and the weight of the shipment. Delivery times and charges for international orders will be specified at checkout.

– Please note that for international orders, customers may be required to cover additional charges such as customs duties and import fees which are determined by local law.

8. Delivery problems:

– If you encounter problems with delivery, please contact us at [email protected] as soon as possible. We will endeavour to resolve any issues and ensure successful receipt of ordered products.